Payment Options
Quest currently takes Sentara Health Plans (formerly Optima), Anthem Blue Cross Blue Shield insurance, as well as out-of-network plans or self-pay. Our decision to limit the insurances we take came from challenges with managed care that were directly impacting our services. For example, many times, managed care unnecessarily caps the type of testing or amount of time we spend with patients, regardless of if treatment is “complete” or if diagnostic questions are answered. Especially as the pandemic brought with it immense global distress and an increased demand for services, our psychologists were finding that more flexibility and time were essential to continue providing the same quality of care.
Limits to Coverage for Testing: Some types of testing are not covered by insurance at all, such as educational or learning disability testing. Insurance considers these referral questions and respective diagnoses educational and not medical.
If you have questions about your plan’s specific coverage, we encourage you to call your insurance for specific details. If you have questions about what Quest can offer, contact us! We’re always happy to help!
Options Available for Patients Wanting to Use Insurance:
We are in-network with Sentara Health Plans (formerly Optima) and Anthem Blue Cross Blue Shield.
Our services do often qualify for HSA, HRA, and flex spending.
Out-of-Network benefits may be possible. We can provide a superbill for you to submit your own claims for non-educational services. Our billing team is happy to assist if you have any questions about the process.
Benefits of Self-Pay:
With a transparent price up front, there are no surprises or waiting until insurance has processed to see what is actually covered. One fee, no hassles.
This model allows for more flexibility for each case to be tailor-fit and for your clinical questions to be answered! Individualized care.
Our team maintains quality and ethical care without interference from a third party payor, like insurance. Quality and ethics.