Quest’s Mission

When I launched Quest Psychological and Counseling Services in 2017, I wanted to provide something different. I had worked in private practice settings that felt dingy and cold, where operations were more like a mill versus individualized care. With Quest, I wanted an emphasis on ethical practice and quality care with the goal of serving patients across the lifespan. Seeing firsthand how these foundational pieces were lacking in our community, I launched a new endeavor to serve Hampton Roads. And so Quest Psychological and Counseling Services was born.

Quality

Our focus on quality care starts before patients even come through the door. From the decor choices of each office to the initial paperwork, notable time and thought is given to each detail of treatment. Additionally, each team member at Quest goes through a comprehensive interview and screening process. Our administrative and billing staff members have extensive training to be able to assist the needs of patients, while our clinicians are the “cream of the crop,” all graduating from license-specific accredited universities (e.g., APA, ACA, NASP). At Quest, having a highly competent team sets us apart from other practices.

Ethics

One of the most important parts of providing healthcare services is aligning with our licensing guidelines and requirements for good, ethical practices. At Quest, this starts with client care, as each person is treated with civility, dignity, and respect. Our clinical team is also committed to accountability, as Quest offers a supportive and encouraging environment for professionals to grow as well. Believing strongly in the adage, iron sharpens iron, Quest provides the space and setting for clinical staff to consult and collaborate with one another in order to provide the best care possible for patients.

Vision

Quest’s vision is to continue providing quality and ethical psychological services, not only to the Hampton Roads community, but beyond state borders! As the pandemic has highlighted the necessity for telehealth services, Quest’s goal is to reach individuals in more remote areas that may have limited access to care. With the origination of PSYPACT, we are now able to transform barriers into opportunities to reach more people through interjurisdictional practice. Simply put, new legislation is making it possible for qualified psychologists to practice across state lines. *

With the ever-growing need for services in these uncertain times, Quest is preparing to meet these needs, not only by expanding our reach, but also through interdisciplinary collaboration. Quest’s goal in the next five years is to grow our team to include more professionals from other disciplines, whether counseling psychology, neuropsychology, or school psychology (to name a few), in order to stand in the gaps with coverage of care.

As Quest was built with up-and-rising professionals in mind, Quest will continue to serve as a training site for students and pre-licensed professionals. Equipping the next generation of psychologists to provide quality and ethical care is paramount, especially as it allows us to offer reduced rate services to patients who may not otherwise be able to afford care. Thus, coming alongside pre-licensed professionals not only aids in expanding the reach of Quest, it also allows licensed professionals to aid in the gatekeeping process for the psychology field, bringing us full circle to quality, ethical care!

In sum, the ethos of Quest is transformative care at the individual, community, and national level. We are so glad that you’ve chosen Quest, whether as a prospective patient, supervisee, or employee, to transform your barriers into opportunities, or your professional dreams into reality! The team at Quest looks forward to coming alongside you on your own quest towards greatness!

* See https://psypact.site-ym.com/page/About for more information.